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Book Description

ISBN-0071417303

Six Sigma has become a widely recognized strategic tool to improve business performance and profitability.

Many books cover basic Six Sigma concepts, but none detail the most critical element of its improvement methodology: performance measurements.

Without a strong grasp of performance metrics, a company can have no clear, quantitative indication of its quality improvement.

The is a unique approach to measuring performance. It allows companies to track their improvements in quality and profitability–and make adjustments if such improvements are not up to expectations–while implementing Six Sigma.

Without a comprehensive performance measurement strategy, your company can’t hope to reap the many benefits of Six Sigma. This guidebook will show you how to implement a successful, statistically rigorous Six Sigma program.

* Provides numerical methods for evaluating a corporation’s Six Sigma success (or lack thereof)

* Written by an author with twelve years teaching experience at Motorola University

* Builds on the recognized Business Scorecard approach.

Six Sigma Business Scorecard, published by McGraw-Hill, combines today’s most powerful management concepts…The book starts with a comprehensive review of Six Sigma and its ability to generate significant returns by focusing on customer satisfaction and profitability.

Gupta then describes the following seven highly critical areas to manage in any organization:

• leadership and profitability
• management and improvement
• employees and innovation
• purchasing and supplier management
• operational execution
• sales and distribution
• service and growth.

Using these criteria, Gupta develops the Business Performance Index (BPIn), a comprehensive business guide that can judge the overall performance of any organization.

The book also portrays how the BPIn can be used to determine a corporate sigma level that is missing in the Six Sigma methodology used today.

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