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the-problem-solvingDescription

ISBN-1576810313

This book uses a problem-solving model based upon a variety of data and knowledge-based tools. The emphasis of this model is on root cause analysis and innovative solutions.

Use this book as part of a self-study program or as a reference before, during, and after training to learn the
concepts, methods, and basic tools for effective problem solving.

Each step in The Problem Solving Memory JoggerTM details the key concepts and the practical skills that you should master.

The book also highlights a case example that demonstrates how the tools are used in each step in the process.

The Problem Solving Memory Jogger™ gives employees, at all levels, a proven and practical seven-step, problem-solving method that can easily be learned and used to remove barriers to higher levels of performance and, when necessary, to implement corrective measures.

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